It was a Sunday afternoon, and I was sitting in the hospital with my dear husband who had just begun receiving hospice care. I was so... grateful that finally, he was receiving comfort care and that he could rest comfortably and not deal with constant pain. All I wanted to do was sit with him, hold his hand and talk to him, and not think about funeral arrangements. The hospice worker was wonderful, and before leaving, provided me with a list of different funeral homes, but I only glanced at a few places online. Two hours later my husband passed away and I realized I had to make a decision, so I called Cremation Green, the only place I’d looked at online that had no negative reviews. It was a Sunday evening, but Marlaena Gonzales answered the phone herself, and immediately, not only eased my fears and anxiety but surprised me by not asking me to do a single thing. She was soft spoken, kind, and comforting, and only asked that I tell the nurse that I would be using Cremation Green for my husband’s arrangements. She explained that the hospital would provide all the necessary information and then Cremation Green would handle everything. She also said that I would receive a text the following day with a link to their website, and the forms that needed to be filled out, but that I could complete them when I felt up to it. She was amazing! There was no pressure to do anything immediately and certainly no pressure to purchase any goods or services. The Cremation Green website lists the services and products they offer and all the prices are clearly stated. You can put together the package you want, the cost is always exactly what is stated, and their pricing is very reasonable. Also, if your loved one is a Veteran, Cremation Green ensures that you get a beautiful, military-folded American flag. Everything is done online. I worried about that, as I’m a bit technologically challenged, but Marlaena was a simple phone call away, whenever I had a question. She ALWAYS answered the phone herself, and she patiently and kindly explained things. I was never put on hold, nor did I have to be subjected to options when I called. I can’t thank Cremation Green and Marlaena enough, for their courtesy, kindness and professionalism. I feel that the best compliment I can give them is to use them for my final arrangements, which I plan to do in the very near future.read more
