Overall helpful and good people. Marlaena is very patient and professional, we were comfortable leaving our grandmother in their care. I have recommended them to others and I would do so.
My one issue has been with the Death Certificates. We paid for multiple copies, and through lots of run around, we are having to take care of that on our own, with the State, /again/. I need the business to offer pick up for Death Certificates. I would have paid a fee to do so. I understand that might be a challenge for liability reasons, but it's got to be better than us having to run around months after our Grandmother's death to still get certificates we already paid for, because we didn't receive the first set, and because we didn't request them originally, have to start this process all over again.